FAQ

Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about our products, shipping, and policies. If you need further assistance, please don't hesitate to contact us directly!

1. What types of products do you offer?

We specialize in offering a curated collection of home decor that blends timeless French luxury with the intricate beauty of Arabic culture. Our collection includes antique-style mirrors, ornate lanterns, elegant furniture, decorative accents, and much more – all designed to add sophistication and worldly charm to your space.

2. How do I place an order?

Placing an order is easy! Simply browse our online store, add your desired items to your cart, and proceed to checkout. You'll be prompted to enter your shipping details and payment information. Once your order is placed, you'll receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and other secure payment methods available through Shopify Payments.

4. How long will it take for my order to ship?

Orders typically ship within 1-2 business days. Shipping times vary depending on your location, but you can expect your order to arrive within 7-14 business days for domestic shipments. International orders may take longer. You'll receive a tracking number once your order has been shipped.

5. Do you offer international shipping?

Yes! We offer international shipping to select countries. During checkout, you will be able to see the available shipping options based on your location.

6. Can I track my order?

Absolutely! Once your order has been shipped, you'll receive a tracking number by email. You can use this tracking number to monitor the status of your package through the carrier's website.

7. Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been shipped. However, we will do our best to accommodate your request.

8. Do you accept returns or exchanges?

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we accept returns within 14 days of receiving your order. Items must be unused, in their original condition, and in the original packaging. Please refer to our Return & Exchange Policy for more details.

9. How do I care for my items?

To keep your decor pieces looking their best, we recommend following the care instructions included with each product. In general, use a soft cloth for cleaning, avoid harsh chemicals, and keep items away from direct sunlight or moisture to preserve their beauty.

10. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. During checkout, you'll have the option to add gift wrapping to your order. You can also include a personalized message if you'd like to send a gift directly to someone.

11. How can I contact you if I have more questions?

If you have any additional questions or need assistance, please feel free to reach out to our customer service team. You can contact us via email at info@baytique.ae or use our Contact Form on the website.